FAQ
accessibleGO's experienced customer service representatives review every booking made with accessibleGO, and will work directly with your hotel to ensure that they are actually fulfilled.
Within 48 hours of making a booking on accessibleGO, our team will contact your hotel and convey the accessibility requests you marked or wrote in the request form when completing the booking check out. We will verify that the hotel has assigned you a room that meets your needs, and that they understand that you should not be moved or re-assigned.
You will receive an email from our team confirming that we spoke to your hotel, and detailing what the hotel staff said about your requested accessibility features and room assignment.
While we make every effort to ensure accessibility requests are fulfilled, we cannot guarantee that a specific accessible room or features that have been requested will be available in every case.
We get it — sometimes, travel needs come up at the last minute.
accessibleGO will prioritize same day hotel bookings and do everything we can to ensure the availability of the accessibility features and services you need, but we cannot guarantee accessibility access for same-day bookings.
Our booking process is streamlined to ensure travelers can search for rooms with the accessible features they need, in addition to sharing longer and more specific details about their accessibility needs with our team.
How it works is simple:
After you have picked a hotel and selected a room type you’d like to book, on the checkout page you will be asked if you have any accessibility requests you would like us to communicate to your hotel. There, you can mark the features you require, such as an accessible room with an ADA tub or roll-in shower, and there is space to write any particular needs you have for your stay.
Hotels with accessible rooms that you can book directly will be prioritized in our search results and will be displayed under a blue banner that says “Available accessible rooms.”
If you don't find the results you're looking for, we may still be able to help. Reach out and let us know your travel destination and dates: contact@accessiblego.com
When you search for a hotel on accessibleGO, you'll see a set of filters on the left-hand side of the screen. These filters represent our most popular accessibility requests. To see only those hotels which offer a certain accessibility feature, simply click the check box next to the feature name and the results will automatically update.
Please note that we are constantly adding accessibility information for hotels across the USA, with over 160 cities covered to date and more coming soon.
Absolutely. We understand that flexibility and understanding your options to cancel can be a significant part of your decision to book. That's why we are sure to make a hotel's cancellation policy transparent and clearly available. You can view it at the bottom of the booking checkout page, under the highlighted heading “Cancellation Policy”.
Some hotels offer an option to book now and pay when you arrive at the hotel. Hotel rooms with this option available are clearly noted as such on the room details page.
It looks like this:
Using “Book Now, Pay Later” means you will not be charged at the time you book your hotel on our site, although you will still need to provide a debit or credit card in order to reserve the room. You will be officially charged once you arrive at the hotel. At that time, you can use the card you supplied while making the booking, a different card, or even cash.
It's easy. Just click the button that says “Sign Up” in the upper, right-hand corner of the accessibelGO homepage. You will be asked to provide your name, email, and a unique password.
You will also be offered the option to provide an accessibility nonprofit you are affiliated with, in order to unlock even bigger discounts on hotel rooms. Please note: You are NOT required to be affiliated with an accessibility nonprofit in order to use accessibleGO.
If you don't have any affiliation, just write to us at contact@accessibleGO.com and our team will help you. If you're a caregiver, that's also okay. Just provide the disability organization that the person you are booking for is associated with.
Creating an accessibleGO account is the fastest and easiest way to unlock great deals on hotels. When you do, you'll be prompted to provide the name of a disability organization that you're affiliated with. Once you've done that, you'll be able to browse hotel deals. If you don't have any affiliation, just write to us at contact@accessibleGO.com or fill out the contact form here and our team will help you. Please note: If you're a caregiver, that's also okay. Just provide the disability organization that the person you are booking for is associated with.
Hotel deals will only be visible if you're both logged in with your accessibleGO account and have provided us with a disability organization that you're affiliated with. You can sign up for an accessibleGO account by clicking on the Sign Up button on the top-right of this page. If you already have an account, just make sure you're logged in, and that you've provided us with a disability organization here.
If you don't have any affiliation, just write to us at contact@accessibleGO.com and our team will help you. If you're a caregiver, that's also okay. Just provide the disability organization that the person you are booking for is associated with.
The team at accessible works directly with hotels to collect and categorize their accessibility information. Our goal is to build the largest inventory of accessibility information for hotel rooms available—and we keep adding more every day. Do you own a hotel and want to contribute accessibility information to our efforts? Reach out and let us know: contact@accessiblego.com
While our team handles accessibility requests relating to bookings, any changes to existing bookings or cancellations must go directly through Priceline, as we are part of the Priceline Partner Network and they process the payment for the transaction.
Please contact Priceline's customer service by calling 1 (877) 477-7441, and have the trip number from your confirmation email ready.
If you have any issues getting your matter resolved, our team is here to help. Please email us at contact@accessibleGO.com for support.
Our team is always here for you. Send us a note at contact@accessiblego.com with your questions or concerns, and one of our team members will get back to you as quickly as possible.
Once logged into your accessibleGO account, you will see your name (on the desktop version of the website) or person icon (if you're on a mobile device) in the upper right corner. Click on this for an account menu drop down and then select Bookings to view your reservation details.