Flights

Worst Experience

COPA AIRLINES

Que pena he viajado en varias aerolíneas incluso en la misma COPA ha existido comprensión y empatía para las discapacidades

Pero en este vuelo 137 de México a Panamá piloteado por el capitan : Ernesto Macoleta quien desconoce la ley

La jefe de cabina Stephani Pérez y el jefe de piso Cristian Salinas se confabularon de puro capricho a no dejarme subir mi scooter que se hace maleta a poner en el closet

Pese a mostrar la ley de las regulaciones federales 382.67 en donde se obliga a la aereolinea a dar las facilidades para llevar mi modo de movilidad arriba

Hago esta denuncia para que ningún otra persona con discapacidad sufra este trato.

El desconocer la ley no les exime de realizar lo correcto

El tramo Panamá Quito otra historia excelente atención y mi scooter vino en el closet sin problema.

Fue MALA FE de estos tres Malos funcionarios sin CONCIENCIA SOCIAL los que me dañaron parte del viaje

Ojalá llegue este post a las autoridades de COPA

QUE PENA ESTO, EL MUNDO DA VUELTAS

Google translate:

What a shame. I've flown on several airlines, even COPA itself, and there has been understanding and empathy for people with disabilities.

But on this flight 137 from Mexico to Panama, piloted by Captain Ernesto Macoleta, who ignores the law.

Cabin Chief Stephani Pérez and Floor Chief Cristian Salinas colluded on a whim to not let me board my scooter, which I pack into a suitcase and put in the closet.

Despite showing the law, Federal Regulations 382.67 require the airline to provide the facilities to bring my mobility device on board.

I'm making this complaint so that no other person with a disability suffers this treatment.

Ignorance of the law does not excuse them from doing the right thing.

The Panama-Quito leg was another story: excellent service, and my scooter came in the closet without any problem.

It was BAD FAITH on the part of these three corrupt officials with no social conscience who ruined part of my trip.

I hope this post reaches the COPA authorities.

HOW SHAME THIS IS, THE WORLD IS SPINNING.

COPA AIRLINES

Que pena he viajado en varias aerolíneas incluso en la misma COPA ha existido comprensión y empatía para las discapacidades

Pero en este vuelo 137 de México a Panamá piloteado por el capitan : Ernesto Macoleta quien desconoce la ley

La jefe de cabina Stephani Pérez y el jefe de piso Cristian Salinas se confabularon de puro capricho a no dejarme subir mi scooter que se hace maleta a poner en el closet

Pese a mostrar la ley de las regulaciones federales 382.67 en donde se obliga a la aereolinea a dar las facilidades para llevar mi modo de movilidad arriba

Hago esta denuncia para que ningún otra persona con discapacidad sufra este trato.

El desconocer la ley no les exime de realizar lo correcto

El tramo Panamá Quito otra historia excelente atención y mi scooter vino en el closet sin problema.

Fue MALA FE de estos tres Malos funcionarios sin CONCIENCIA SOCIAL los que me dañaron parte del viaje

Ojalá llegue este post a las autoridades de COPA

QUE PENA ESTO, EL MUNDO DA VUELTAS

Google translate:

What a shame. I've flown on several airlines, even COPA itself, and there has been understanding and empathy for people with disabilities.

But on this flight 137 from Mexico to Panama, piloted by Captain Ernesto Macoleta, who ignores the law.

Cabin Chief Stephani Pérez and Floor Chief Cristian Salinas colluded on a whim to not let me board my scooter, which I pack into a suitcase and put in the closet.

Despite showing the law, Federal Regulations 382.67 require the airline to provide the facilities to bring my mobility device on board.

I'm making this complaint so that no other person with a disability suffers this treatment.

Ignorance of the law does not excuse them from doing the right thing.

The Panama-Quito leg was another story: excellent service, and my scooter came in the closet without any problem.

It was BAD FAITH on the part of these three corrupt officials with no social conscience who ruined part of my trip.

I hope this post reaches the COPA authorities.

HOW SHAME THIS IS, THE WORLD IS SPINNING.

Hi all—

I just want to tell you all that my trip from Boston to LA alone with my Fold and Go went swimmingly! American Airlines was so helpful every step of the way. (Did it have anything to do with the fact that they were fined in the past for not accommodating disabled people? Maybe…nice to know these things work!) A wonderful visit with elementary school buddies.

I feel very proud of myself and emboldened to do this again.

Thanks all for your information and support!

Carol

I just want to tell you all that my trip from Boston to LA alone with my Fold and Go went swimmingly! American Airlines was so helpful every step of the way. (Did it have anything to do with the fact that they were fined in the past for not accommodating disabled people? Maybe…nice to know these things work!) A wonderful visit with elementary school buddies.

I feel very proud of myself and emboldened to do this again.

Thanks all for your information and support!

Carol

Hi all—
I am going to California (Santa Barbara) with my elementary school buddies next week and I am FLYING MYSELF (Yikes)!
I am trying to decide about taking my manual or my Fold and Go power chair.  Have you flown alone with a Fold and Go? And, if so, does the  airport staff help out by folding it up, taking the batteries out, taking the joy stick out, putting the bag on?  I don't see doing all that myself and I don't see that the staff would be that helpful--but maybe you have a different experience?  I hate to give up independence when I'm out there by using the manual but it might be unavoidable.

So please give me whatever info you have and thanks!

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Carol Steinberg

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Carol Steinberg