Difficult to Rate

Having travelled extensively, I have used the SuperShuttle service many times in their many locations. My difficulty in giving them a rating is because when they are good, they are great (Seattle), but when there are issues, it can be very frustrating, indeed. Some issues I have encountered are long waits for the shuttle, no shuttle, not very understanding customer service, of my needs, etc. Most of the time they are really a wonderful, helpful service, just make sure you call before to order your ride, and explain all your transportation needs for safe travel, and download their app., which is most helpful. Best advice is be patient, their service can be inconsistent, but they will get you to your destination. The most consistent SuperShuttle for me has been in Seattle, Washington. Kudos to them!